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2486817 - The system found conflicts for add-on "COMPONENT" release "XXX" (see list) in phase PREP_EXTENSION/CONFLICT_CHECK

Symptom

  • You are performing an installation or upgrade of an add-on that contains components which require's Conflict Resolution Transports (CRT) 
    For example: Component HCMPSE 604 requires CRTs for SAP_HR 604
  • The Software Update Manager (SUM) stops with the error The system found conflicts for add-on "COMPONENT" release "XXX" (see list)

Below is an example of the error on the SUM tool itself:

Error
SUM-Phase: PREP_EXTENSION/CONFLICT_CHECK
ERROR: Conflicts found.
Check log file 'SPDA CONFLCHK.LOG' for details.
To resolve the conflicts the current step will be repeated and you
must change your Add-on or Support Package selection or add
Conflict Resolution Patches (CRT).

Below is an example of the error on the SPDA_CONFLCHK.LOG file:

EETN219 The system found conflicts for add-on "HCMPSE" release "604" (see list)
3ETN220 Support Package "SAPKE604B1" of software component "SAP_HR" release "604"
4ETN225 ... has conflicts with "HCMPSE" release "604" - piece list: "SAPK-604AGINHCMPSE
3WETN230 Conflict resolution by including a CRT for "HCMPSE" release "604" and "SAPKE604B1
3ETN220 Support Package "SAPKE604B2" of software component "SAP_HR" release "604"
4ETN225 ... has conflicts with "HCMPSE" release "604" - piece list: "SAPK-604AGINHCMPSE"
3WETN230 Conflict resolution by including a CRT for "HCMPSE" release "604" and "SAPKE604B2"
3ETN220 Support Package "SAPKE604B3" of software component "SAP_HR" release "604"
4ETN225 ... has conflicts with "HCMPSE" release "604" - piece list: "SAPK-604AGINHCMPSE"
3WETN230 Conflict resolution by including a CRT for "HCMPSE" release "604" and "SAPKE604B3"
  • However, when you search for the requested CRT(s), you are not able to find them on the Service Market Place
  • Also, when you check the generated stack xml for the upgrade, the CRT(s) were not included


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Environment

SAP NetWeaver

Product

SAP NetWeaver all versions

Keywords

FIORI APPROVE REQUESTS X1, 2.0, MP, CONFLICT_CHECK, SPDA_CONFLCHK.LOG,CRT, Conflict Resolution Transports, SUM, UPGRADE, OCS Package, SPAM, SAINT,PREP_EXTENSION/CONFLICT_CHECK , KBA , BC-UPG-OCS , Online Corr. Support (Tools:Supp.-Pack., Addon Install/Upgr) , Problem

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