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2486988 - Troubleshooting Agentry / SMP 3.0 Server Crash - decision tree


  • SMP 3.0 or Agentry crashes
  • The system hanged and prevented the user from logging in
  • The clustered Agentry / SMP 3.0 nodes crashes one at a time (randomly)
  • Applications being loaded to the SAP Mobile Platform fails to load on startup
  • SMP 3.0 on Windows or Linux crashes with different random reasons throughout the day




  • SAP Mobile Platform 2.3
  • SAP Mobile Platform 3.0


SAP Mobile Platform 2.3 ; SAP Mobile Platform 3.0


"Agentry crash","SMP 3.0 crash","Work Manager crash","Inventory Manager crash","SMP 3.0 startup fail","SMP 3.0 cannot load application","SMP 3.0 stop working","SMP 3.0 clusters go down","Cluster nodes go down one at a time" , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-IBM , Syclo Mobility for IBM backend , Problem

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