SAP Knowledge Base Article - Public

2487041 - PDF Icon to Preview Document is Not Available in Document Flow

Symptom

You want to preview Business Documents from your ERP in C4C. However the PDF icon to preview it is not available in the Document Flow tab of Sales Quote.

Pre-requisites:

  • You can preview the document in ERP

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales.
  2. Select Sales Quotes view.
  3. Search for XYZ (Where ZYX represent the Sales Quote ID).
  4. Open the Document Flow tab.
  5. Select the document sent to ERP.

The PDF Icon is not available .

Cause

The PDF icon is not available because you did not setup the communication scenario "Print Preview of Business Documents in SAP Business Suite"

This communication scenario makes the document flow integration works when sending a sales document to external systems.

Resolution

Setup the communication arrangement scenario Print Preview of Business Documents in SAP Business Suite.

Keywords

PDF, No PDF Found, Delivery Document , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711