2487533 - Function SPS_DELETE_PDCALL was not found in RfcCustomRepository using destination null - SAP Contact Center

• You are using SAP Contact Center (CCtr) and SAP CRM integration
• Business requires the implementation is a typical telemarketing outbound campaign scenario in which CRM acts as backend and Contact Center acts as CTI
• When an outbound campaign is created in CRM, a call list is generated
• The generation of the call list also involves the creation of an activity for each of the calls in the list on the CRM side
• The Outbound campaign (call list) is also loaded in CCtr system, this way CRM activities are also integrated with CCtr calls
• Business also needs for the "Marketing Manager" to be able to manually close/handle some of the CRM activities and in these cases, customers should not be contacted any more
• The Problem is that those outbound calls are still processed because there are a synchronization error between CRM and CCtr when the CRM Activity closes.
• CRM raises synchronization by using the CL_IM_CRM_CLM_BTX_SYNC class. However the synchronization is not completed because the subsequent calling method SYNCHRONIZE_CTI raises an exception.
• The following error is also seen in the OII logs when trying to call the SPS_DELETE_PDCALL:
  EXC> RfcServerError
  SAP.Middleware.Connector.RfcInvalidStateException: metadata for function SPS_DELETE_PDCALL was not found in RfcCustomRepository using destination null
  at SAP.Middleware.Connector.ServerFunctionInfo.get_FunctionMetadata()
  at SAP.Middleware.Connector.RfcServer.InvokeServerFunction(RfcConnection conn, ServerFunctionInfo serverFuncInfo, RfcServerFunction functionImp)
  at SAP.Middleware.Connector.RfcServer.Dispatch(RfcConnection conn)

• SAP Contact Center 7.0
• SAP Customer Relationship Management (CRM)
• SAP enhancement package for SAP Customer Relationship Management
• SAP enhancement package for SAP CRM, version for SAP HANA

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, CRM, Outbound, Call List, Activity Synchronization, 'CL_TM_CLM_INTERACTION' 'CLM_BTX_SYNCHRONIZATION', Calls update, Interaction Record , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , BC-MID-CON-NCO , SAP .Net Connector , Problem