Symptom
Warning message "Please reply from E-Mails tab. E-Mail Reply action to be phased out" while selecting E-mail Reply in Tickets
Reproducing the Issue
- Log in to RUI
- Tickets Work Center
- Open any e-mail ticket
- Click on Action
- Select E-mail Reply
Warning message : Please reply from E-Mails tab. E-Mail Reply action to be phased out
Cause
Formated Text Editor is not available Under Tickets Actions-> E-mail Reply
Resolution
This is the expected behavior.
E-mail Reply option will be deprecated in future release . Therefore, please use E-mail tab to send reply in Tickets
Keywords
KBA , LOD-CRM-EMP , Employee , How To
Product
SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708