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SAP Knowledge Base Article - PreviewSymptom
When user is creating a ticket with notes information through live activity (CTI) pane, SAP Hybris C4C is creating duplicate note activity along with phone activity.
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Product
SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
KBA , SRD-FIN-CLM , Cash and Liquity Managment , How To
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