2487994 - Error while launching online course

When the Learning user launches the assigned online course, the below error is seen:

Though the online content runs without any issues, in the background screen of the user's learning page, there will be multiple coding scripts visible which will be confusing.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

The given course that was assigned to the user has been through changes that were made to the content or item settings, after it was assigned.

As a result, the current settings and/or content associated with the item do not match the previous details due to which the error occurs.

When this happens, the item needs to be reassigned to the user using the reassignment wizard, which would resolve it.

For details on how to use the reassignment wizard, please refer to the KBA 2328118 .

NullPointerException, null, object, loaded, from, local, variable, 'vox', error, launching, content, vox, unable, launch, course, item, modified, modify, assign, reassign , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Problem