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SAP Knowledge Base Article - PreviewSymptom
External calls outside of customer's network are not listening IVR, only internal calls are working fine.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 IVR hear listen codec mismatch match trunk , KBA , CRM-CCI , Contact Center Infrastructure , How To
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