SAP Knowledge Base Article - Public

2488230 - Cannot add a shared drive link within Program

Symptom

When adding a link to a shared drive or the URL of an iContent object into a program's section (using it Link or HTML functionalities), users are unable to open it and/or error happen.

Environment

SAP SuccessFactors Learning

Cause

Files or URLs that are part of shared drives can be only accessed if the user's machine is connected to it, and the user is logged in using the same network in which the shared drive is located.

Resolution

The links when trying to access through programs will not work if they are from the shared drives as there will be permission settings that will not allow external users to access them through LMS. However, they can be accessed directly through the machine that are connected to the customer's network.

In summary, this behavior is as per the design and is the intended functionality.

A possibility is to add the content in any cloud location and/or make sure that they are accessible publicly via URL.

See Also

Keywords

sf, sfsf, learning, lms, program, link, internal, content, html, 404, network, intranet, public, error , KBA , LOD-SF-LMS-PRO , Programs , Problem

Product

SAP SuccessFactors Learning all versions