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2488458 - Design Studio / Lumira Designer reports are loading forever on SAP BI Mobile - Lumira 2.0+

Symptom

  • Design Studio / Lumira Designer reports show loading symbol forever when user attempts to open the same in SAP BI Mobile application.
  • Opening the same reports through OpenDoc or BI Launchpad is successful.
  • Fiddler trace of the Mobile application (2078146 - How to use Fiddler with BI Mobile to capture HTTP requests and responses) shows the following errors:

    HTTP 404 on following call: 
    http://<HOST>:8080/MobileBIService/MessageHandlerServlet?handler=lumira&apicall=listing

    Web View:
    HTTP Status 404 - /MobileBIService/lumx
    The requested resource is not available


  • HTTP 500 on following URL:
    http://<HOST>:8080/MobileBIService/zen/mimes/combined_static_includes_1.js?version=20170508112857

    Web view:
    HTTP Status 500 - java.lang.NullPointerException: while trying to invoke the method [Lcom.sap.ip.bi.base.application.message.IMessage;.clone() of a null object loaded from field com.sap.ip.bi.base.application.message.exception.ExceptionInformationBag.messages of an object loaded from local variable 'this'

    java.lang.NullPointerException: while trying to invoke the method [Lcom.sap.ip.bi.base.application.message.IMessage;.clone() of a null object loaded from field com.sap.ip.bi.base.application.message.exception.ExceptionInformationBag.messages of an object loaded from local variable 'this' com.sap.ip.bi.base.application.message.exception.ExceptionInformationBag.getMessages(ExceptionInformationBag.java:146) com.sap.ip.bi.base.application.message.exception.MessageException.getMessages(MessageException.java:102) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.doRenderContentForAdministrator(ZenExceptionHelper.java:613) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.doRenderHtmlExceptionContent(ZenExceptionHelper.java:224) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.convertToHtmlDocument(ZenExceptionHelper.java:155) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.convertToHtmlDocument(ZenExceptionHelper.java:91)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Lumira 2.x
  • SAP BusinessObjects BI Mobile 6.5 and above
  • iOS

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Lumira 2.0 ; SAP BusinessObjects Mobile 6.0.0 for iOS ; SAP Lumira 2.1

Keywords

indefinitely, hang, hanging, indefinite, spinning, wheel, not working, fail, failed, failure, discovery web.xml TeamServerProxyClient.jar iOS MobileBIService feature.lumira.view.mode html native lumx , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , Problem

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