Symptom
A non-ITS service cannot be executed
Below can be seen two examples:
- calling sap/bc/srt/idoc:
- transaction SM21 shows these entries:
DIA @5D\Qhigh priority@ W03 ITS, User session could not be created
DIA @5C\Qvery high priority@ D01 Transaction canceled ITS_P 013 ( )
- corresponding WP trace contains below lines:
W *** ERROR => plugin: Unknown user agent type, not supported 'Apache-CXF/3.1.9-sap-01' [itspagat.cpp ***]
W {root-id=***}_{conn-id=***}_1
W *** ERROR => plugin: Browser verification failed rc: * [itspagat.cpp ***]
W *** ERROR => plugin: ItspAgat_InitContext failed, rc = 1 [itspxkrn.cpp ***]
W *** ERROR => Failed to create new session, rc: 0x1 [itspxx.cpp ***]
W *** ERROR => itsp_OpenSession failed rc = 1, send icf error page [itsplxx.cpp ***]
M ***LOG W03=> [itsplxx.cpp ***]
W *** ERROR => ipl_OpenSession returns 1(ITSPE_FAILURE) [itsplxx.cpp ***]
W *** ERROR => Raise Last error:[13 from: /bas/773_REL:1316] [itsplxx.cpp ***]
W *** ERROR => RaiseError(sapdext) ITS_P:13 [itspagat.cpp ***]
W ipl_RaiseError() called: u/e/i: */*/* ab->RollId(036#5808)
- and the browser shows this .xml:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode> soap:Server </faultcode>
<faultstring xml:lang="en"> RABAX occurred on server side </faultstring>
<detail>
<sap:Rabax xmlns:sap="http://www.sap.com/webas/710/soap/runtime/abap/fault/generic">
<SYDATUM>********</SYDATUM>
<SYUZEIT>******</SYUZEIT>
<ERRORCODE>This browser is not supported</ERRORCODE>
</sap:Rabax>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
- calling sap/bc/bsp/*:
- transaction SM21 shows this entry:
DIA BRA Missing text in TSL1T( id BR A, language E)
- and in the browser this error page shows up:
"Calling the BSP page was terminated due to an error. See system log in transaction SM21 with message ID BRA".

Read more...
Environment
- ABAP Platform
- SAP NetWeaver
Product
ABAP platform all versions ; SAP NetWeaver Application Server 7.0 ; SAP NetWeaver Application Server 7.01 ; SAP NetWeaver Application Server 7.02 ; SAP NetWeaver Application Server for ABAP all versions ; SAP NetWeaver Application Server for ABAP innovation package all versions ; SAP NetWeaver all versions
Keywords
KBA , sla_error , BC-FES-ITS , SAP Internet Transaction Server , BC-FES-WGU , SAP GUI for HTML , Problem
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