/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
You're creating an incident or a service request in an ITSM system. SLA calculation is not triggered when the document is saved.
Read more...
Environment
- SAP Solution Manager
Product
SAP Solution Manager all versions
Keywords
ITSM , SLA, CRM_SRV_SLA_CALCTIME, AI_SRV_SLA_CALCTIME, AI_CRM_ORDER_SAVE , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)