SAP Knowledge Base Article - Public

2489231 - Error in special character import


  • Employee Import is not able to import some special character like Ś and Ł using UTF-8 encoding;
  • Other special characters are working fine.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Create the import file with employee name contaning the special characters like Ł and Ś;
  • Import the file;
  • Notice that the special characters do not display or are replaced by other characters.


  • This is caused by source file encoding.
  • Currently the import procedure when there are special characters only supports UTF-8 BOM encoding which is different from UTF-8.


When you have these special characters, please save file in the encoding UTF-8 BOM and do the import again.

You can use Notepad++ to convert and save as UTF-8 BOM.


Employee Import, File encoding, UTF-8, UTF-8 BOM, Special characters , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , How To


SAP SuccessFactors HXM Suite all versions