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SAP Knowledge Base Article - PreviewSymptom
- Reporter not able to see incidents
- User has proper authorizations for the installation
- Business partner linked to VAR service provider account
- Business partner linked to end-user customer account
- Business partner of reporter linked to multiple contacts
- Identification tab of Business Partner populated with installation of incident
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
ITSM, Var, reporter, view incident , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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