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2489741 - Upgrade of CRM system fails in RUN_CRM_STOP_QUEUE_BDOCS phase

Symptom

  • During an upgrade using the Software Update Manager (SUM) an error occurs in phase MAIN_DTTRANS/SUBMOD_CRM_PREPROC/RUN_CRM_STOP_QUEUE_BDOCS

  • The error message similar to the one below can be found in the SAPupConsole.log

2EETG013 "SPDA_CRM_STOP_QUEUE_BDOCS.<SID>" "contains the details on error in FM" "SPDA_CRM_STOP_QUEUE_BDOCS"
Trouble Ticket Generation A trouble ticket and an archive with all relevant log files have been generated.
Trouble ticket: "/dump/SUMTOOL/SUM/abap/log/SAPup_troubleticket.log"
Log archive: "/dump/SUMTOOL/SUM/abap/log/SAPup_troubleticket_logs.sar"

  • An error similar to the one below can be found in the  SPDA_CRM_START_QUEUE.<SID>   > log files

2 ETN849XError when calling method "EXECUTE_START_QUEUES": reason: "CRM_START_QUEUE_FAILED", message: "Database access error using table                         TMW_REL_CHANGE"

  • An error similar to the one below can be found in the SPDA_CRM_STOP_QUEUE_BDOCS.<SID> log file

2 ETN849XError when calling method "EXECUTE_STOP_QUEUES": reason: "CRM_REQ_FAILED", message: " " " "


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Product

SAP NetWeaver all versions

Keywords

CRM, SUM, RSUPG_SPDA_CRM_TASKS,RSUPG_SPDA_CRM_TASKS,SPDA_CRM_STOP_QUEUE_BDOCS,upgrade , KBA , BC-UPG-RDM , README: Upgrade Supplements , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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