2489808 - Application Error Opening Candidate Summary or Candidate Application - Recruiting Management

When clicking the Candidate Summary for a requisition, an application error is received.

Fingerprint: 13a72dbcc8a0924652b64df94ba1f1c9d89a8810 or dd7b24af89b1fdf53184641afe23de25401bfc60 or b3a96454551a0c0f86d3910a961fcf43b030cf3f or b905896fbd8723ccf4b0bddb2954d0715f545cf4

Error message: java.lang.IllegalArgumentException: Illegal string value 'J'.  Legal values are 'O', 'G', 'T', 'R', 'S', 'V', 'F', 'W', 'Q', 'C', 'GM+'.

or

Illegal string value 'Z'. Legal values are 'O', 'G', 'T', 'R', 'S', 'V', 'F', 'W', 'Q', 'C', 'GM+'

SAP SuccessFactors Recruiting

1. Go to Recruiting > Job Requisitions
2. Click the Candidate Summary for any requisition
3. An application error is received

OR

1. Go to Recruiting > Job Requisitions
2. Click the Candidate Summary for any requisition
3. Open a candidate's application
4. Receive the error

There are two possible causes:

• The above error message is shown when the "J" or "Z" operator role is used in any permission block in the Job Requisition Template or Job Application Template.

OR

• Invalid operator was added permission.

For the first cause:

• The J operator role is a technical user generated automatically by the system when the requisition template is uploaded.
• The Z operator role is not used in Recruiting and should not be added to the requisition template. 
• It should not be used in any permission block (feature permission, button permission, or application status permission) in any of the Recruiting templates.
• Removing the tag <role-name><![CDATA[J]]></role-name> or <role-name><![CDATA[Z]]></role-name> from the permission blocks will solve this issue.

For the second cause:

• Identify the role code added in the permission block. Only the values in KBA 2221569 must be used in the template.
• Sometimes incorrect alphabets used in the permission block also will cause this error. For example using zero - "0" for Originator role - "O"

KB article 2221569 - Recruiting Operators and Designator Values

sf, succcess factors, RCM, Application error , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-APP , Applicants and Job Applications , Problem