SAP Knowledge Base Article - Preview

2490038 - Desktop Connection for SAP CRM: Unable to load the user profile due to an unknown error.

Symptom

  • Desktop Connection was working without issues and suddenly you receive the message “Unable to load the user profile due to an unknown error”
  • Desktop Connection for SAP CRM not starting up, after Upgrading to Windows 10, and re-installing addon doesn't work
  • Unable to load the user * due to an unknown error, and Desktop connection does not load


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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