SAP Knowledge Base Article - Public

2490610 - Cannot Add Products of Type Text From Past Sales Quotes

Symptom

To add products of type text from past sales quotes, unfortunately, they are currently unavailable in the products list.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Select the Sales Quotes view.
  3. Open a sales quote.
  4. Select the Products facet.
  5. Click the Actions icon.
  6. Select the Add From Past Quotes option.
  7. Select the relevant sales quote.
  8. You can see that the products of type text are not available in the list.

Cause

This is the expected SAP Cloud for Customer system behaviour.

Resolution

Products of type Text cannot be added, when using the Add From Past Quotes functionality.

Keywords

Past Quotes; Product type; Add products; Products Lists , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP C4C Core 2511 ; SAP Cloud for Customer add-ins all versions