SAP Knowledge Base Article - Public

2490610 - Cannot Add Products of Type Text From Past Sales Quotes

Symptom

You want to add products of type text from past sales quotes, but these are not available in the products list.

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Select the Sales Quotes view.
  3. Open a sales quote.
  4. Select the Products facet.
  5. Click the Actions icon.
  6. Select the Add From Past Quotes option.
  7. Select the relevant sales quote.
  8. You can see that the products of type text are not available in the list.

Cause

This is the expected SAP Hybris Cloud for Customer system behaviour.

Resolution

Products of type Text cannot be added, when using the Add From Past Quotes functionality.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705