SAP Knowledge Base Article - Preview

2490763 - Cannot Open Attachment Type Email in Tickets

Symptom

There is a ticket within the system with a file attached that appears as message.rfc822. When you try to open this, the action is not allowed to you.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

Email; Attachment types, MIME , KBA , LOD-CRM-SRP , Service Request Processing , How To

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