SAP Knowledge Base Article - Public

2490836 - Application Error Occurs While Enrolling in the Benefit Program

Symptom

  • On trying to enroll benefit > application error pops up with errorId.
  • Error details would be like- Not able to load the related EO for Object Type = **** and internal id = ****
  • The error may contain fingerprint=dd0b5125944440f7c8da00005eb27df2379b1acd

Environment

Employee Central - Global Benefits

Reproducing the Issue

Proxy as employee > enroll for benefit > application error pops up.

SAP SPLUNK:

09:08:06,919 ERROR [SFDWRExceptionConverter] [5.32.57.130] [41501] [WhFJ9gp12yEAAO@mI9kAAAAv] [cableD, Cable Company,stg12sfv4_STOCKPM000397.,hanadbPool1,45678,45678,en_GB,ECADMIND] java.lang.RuntimeException (errorId=9fbeff20-93f9-4ddf-9705-a069d0b352ee, fingerprint=dd0b5125944440f7c8da00005eb27df2379b1acd, timestamp=2017-11-19T09:08:06.919+0000): Not able to load the related EO for Object Type = BenefitProgram and internal id = [3302189] java.lang.RuntimeException: Not able to load the related EO for Object Type = BenefitProgram and internal id = [3302189] at

Cause

The benefit schedule period has end date 31/12/9999:

Capture.jpg

Resolution

  • The end dates in benefit schedule should be atleast one day prior to 31/12/9999.
  • Change the end dates to any date on or before 30/12/9999 and error would subside.

Keywords

Not able to load the related EO for Object Type and internal id, Not able to load the related EO for Object Type, Benefit enrollment error, Application error, fingerprint=dd0b5125944440f7c8da00005eb27df2379b1acd, ECT-87124 , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central 1711 ; SAP SuccessFactors Employee Central 1802 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708