SAP Knowledge Base Article - Preview

2491307 - Tickets Advance Filter Displays Inactive Status

Symptom

You have set a ticket status as invisible in business configuration, but the advance filter in tickets view still displays it.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Status ; Visible ; Invisible ; Active ; search , KBA , LOD-CRM-SRP , Service Request Processing , How To

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