SAP Knowledge Base Article - Public

2491820 - Error Message "Service call failed; report an case" While Migrating Customers


You are trying to enhance the Contacts for Customers using migration, however in the Simulation Step you get the below error:

Service call failed; report an case.

Reproducing the Issue

  1. Go to Business Configuration work centre
  2. Select the Overview view
  3. Search and select Migration of Customer
  4. Select Migrate Customer using Migration tool
  5. In the Migration tool brows and select the required file 
  6. Select the Migration mode: Enhance already Existing Records
  7. Execute Migration Step by Step


There can be many reasons which can cause this error one of the reasons can be that you are trying to migrate a Business Partner of category Individual Customer, however it is not possible to add Contact Person to a Customer of category Individual Customer.


You can only Migrate and add Contact Person to the Account which is not an Individual Contact and belongs to an Organization. Enter the data in the template accordingly and re-execute the migration.


KBA , SRD-CC-FED , Feeds , How To


SAP BUSINESS BYDESIGN 1705 ; SAP Business ByDesign 1702