SAP Knowledge Base Article - Public

2491820 - "Service call failed; report an case" Error While Migrating Contacts

Symptom

You are trying to update Contacts using the migration tool, however in the Simulation Step you get the below error:

"Service call failed; report a case"

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Select the Overview view.
  3. Search for the activity Migration of Customer.
  4. Click to open the activity.
  5. Click on the sub-activity Migrate Contacts using Migration tool.
  6. In the migration tool screen, select the required file.
  7. Click on the Execute Migration button.
  8. Select the option Step-by-Step.

Cause

The contact to be updated is being assigned to an accout of type Individual Customer. Currently it is not possible to assign a contact person to an individual account.

Resolution

The system works as expected.

Keywords

Customers, Organization, DMC, Enhance, Modify , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Business ByDesign all versions