Symptom
You are trying to update Contacts using the migration tool, however in the Simulation Step you get the below error:
"Service call failed; report a case"
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Business Configuration work center.
- Select the Overview view.
- Search for the activity Migration of Customer.
- Click to open the activity.
- Click on the sub-activity Migrate Contacts using Migration tool.
- In the migration tool screen, select the required file.
- Click on the Execute Migration button.
- Select the option Step-by-Step.
Cause
The contact to be updated is being assigned to an accout of type Individual Customer. Currently it is not possible to assign a contact person to an individual account.
Resolution
The system works as expected.
Keywords
Customers, Organization, DMC, Enhance, Modify , KBA , SRD-CC-FED , Feeds , How To
Product
SAP Business ByDesign all versions