SAP Knowledge Base Article - Preview

2491891 - Error "Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department." when a specific user logon to BI Launchpad with manual AD authentication

Symptom

Error "Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department." when a specific user logon to BI Launchpad with manual AD authentication.


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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • Windows Server 2008 R2 Entreprise SP1

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

AD, user, CMC, plugin, Not Recognized , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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