SAP Knowledge Base Article - Public

2492340 - User Management page (or similar sub-page) is empty in SAP Analytics Cloud


  • The user administration page is not accessible or available in SAP Analytics Cloud.
  • The page does not show anything in the browser therefore the action cannot be performed.


  • SAP Analytics Cloud
  • Google Chrome

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. Go to Security > Users page
  3. Observe that the page is empty and users can't be seen


There are cases, when changes are made to the application after a release, but they are not registered immediately due to caching.


Perform a Cache deletion and Hard reload of Google Chrome on Windows:

  1. Press F12 in Google Chrome to open the Chrome Developer Tool.
  2. Press right click the "Refresh" icon in Chrome browser and choose 'Empty Cache and Hard Reload'.


Google Chrome on Mac:

  1. Hold the 'Shift' key and click the Reload button.
  2. Or hold down 'Cmd' key and 'Shift' key then press R.

See Also

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SAP Analytics Cloud 1.0