Symptom
For the following notification template IDs:
- ItemEvaluationAssignmentNotification
- FollowupEvaluationAssignmentNotification
While editing these notification templates, it's required add a survey's direct link to it. However, when the users receive the notification, the direct link doesn't work or the users receive and error when accessing it.
Environment
SAP SuccessFactors Learning
Cause
This is caused by the unavailability of some Syntax Tags in both templates ItemEvaluationAssignmentNotification or FollowupEvaluationAssignmentNotification.
Resolution
In the templates ItemEvaluationAssignmentNotification and FollowupEvaluationAssignmentNotification, the following Syntax Tag should be used instead of the survey's direct link:
- <SURVEY_DIRECT_LINK/> Survey Direct Link
This tag will dinamically add the link of the survey assigned to the users.
Please note that there is a deprecated Syntax Tag that should not be used: <SURVEY_DIRECT_LINK> Survey Direct Link (deprecated)
See Also
- Building a Direct Link in Learning
- SAP SuccessFactors Learning Notification Email Syntax Tags
- Notification Tags Available in Ad Hoc Notifications
- 2554935 - ItemEvaluationAssignmentNotification > Survey direct link tag without hyperlink
- 2435663 - Direct Link Notification Tags in Notification Editor
- 2330530 - SAP SuccessFactors Learning Notifications Knowledge, Support & Tips
Keywords
sf, sfsf, lms, learning, admin, administration, notification, survey, direct, link, evaluation, syntax, launch, tag, token, <SURVEY_DIRECT_LINK/>, Survey Direct Link, , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-EVA , Surveys , Problem