Symptom
Admin does not have the option 'Manage Unsent Emails'.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Access Learning Administration >
- Go to the Menu and search for 'Manage Unsent Emails' >
- No results.
Cause
The permission 'Manage Unsent Emails' has not been added to the Admin's role.
Resolution
- Go to Learning Administration >
- System Administration >
- Security >
- Role Management >
- Search and edit the Admin's role >
- Click on Permissions tab >
- Click the link to add one or more from list >
- Under System Administration section, look for 'Manage Unsent Emails' >
- Select the permission and click on Add.
See Also
2473917 - Managing Unsent Emails in Learning
Keywords
manage, unsent, emails, permission, unable, role, purge, email, admin cannot purge emails, delete unsent emails, delete, purge, remove, notifications, admin, lms, sap , KBA , LOD-SF-LMS-WOR , Roles & Workflows , Problem
Product
SAP SuccessFactors Learning all versions