SAP Knowledge Base Article - Public

2492837 - Admin Unable to Delete Unsent Emails

Symptom

Admin does not have the option 'Manage Unsent Emails'.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration >
  2. Go to the Menu and search for 'Manage Unsent Emails' >
  3. No results.

Cause

The permission 'Manage Unsent Emails' has not been added to the Admin's role.

Resolution

  1. Go to Learning Administration >
  2. System Administration >
  3. Security >
  4. Role Management >
  5. Search and edit the Admin's role >
  6. Click on Permissions tab >
  7. Click the link to add one or more from list >
  8. Under System Administration section, look for 'Manage Unsent Emails' >
  9. Select the permission and click on Add. 

See Also

2473917 - Managing Unsent Emails in Learning

Keywords

manage, unsent, emails, permission, unable, role, purge, email, admin cannot purge emails, delete unsent emails, delete, purge, remove, notifications, admin, lms, sap , KBA , LOD-SF-LMS-WOR , Roles & Workflows , Problem

Product

SAP SuccessFactors Learning all versions