SAP Knowledge Base Article - Public

2492837 - Admin Unable to Delete Unsent Emails


Admin does not have the option 'Manage Unsent Emails'.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration >
  2. Go to the Menu and search for 'Manage Unsent Emails' >
  3. No results.


The permission 'Manage Unsent Emails' has not been added to the Admin's role.


  1. Go to Learning Administration >
  2. System Administration >
  3. Security >
  4. Role Management >
  5. Search and edit the Admin's role >
  6. Click on Permissions tab >
  7. Click the link to add one or more from list >
  8. Under System Administration section, look for 'Manage Unsent Emails' >
  9. Select the permission and click on Add. 

See Also

2473917 - Managing Unsent Emails in Learning


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