SAP Knowledge Base Article - Preview

2492901 - CDT, Siebel CTI integration issues after upgrading to SP10


  • After upgrading SAP Contact Center to SP10 there are issues with integration between CDT and Siebel CTI
  • This problem happens when the agents logs off, which breaks the synchronization
  • The CDT log is not being captured in OII log, as a consequence, the Siebel CTI is not logging out even after the CDT has logged out
  • The following errors are observed in the OII logs:
    • INF> Domain=/LM/W3SVC/5/ROOT/OII-1-131423599835352636 _shutDownMessage=Change in GLOBAL.ASAX HostingEnvironment initiated shutdown Change in GLOBAL.ASAX HostingEnvironment caused shutdown
    • TRC> Invalid.Unsubscribe:  user=  appUrl=http://IPADDRESS/OIIReceiver/OIIListener.asmx?op=userChanged  appId=2340d63a-94ed-4727-a901-176345d5d5be
    • TRC> Invalid.Unsubscribed:  count=1



  • SAP Contact Center Support Pack 10
  • Siebel CTI


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0.10, Siebel CRM, Integration, Sync, Synchronization, Upgrade, Broken Synchronization, HostingEnvironment initiated shutdown , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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