2492918 - Agent Admin UI cannot be started in SAP Solution Manager 7.20 due to error '503 Service Unavailable - Error: Application cannot be started'

Symptom

The Agent Admin UI cannot be started in a SAP Solution Manager 7.20 after perform the configuration shown in the 'Diagnostics Agent 7.2 Connectivity Troubleshooting' section 'Java Stack Scalability Settings'. The following error is shown in the Agent Admin UI:

503 Service Unavailable

Error: Application cannot be started

The following picture describes the issue:

The defaultTrace of the SAP Solution Manager JAVA system shows the following error message:

#<timestamp>#+00#Error#com.sap.engine.services.deploy.server.DeployServiceImpl#
com.sap.ASJ.dpl_ds.006362#BC-JAS-DPL#deploy###sap.com/tc~lm~itsam~ui~mainframe~wd#com.sap.engine.services.deploy.server.DeployServiceImpl#######0#Deploy Start Application Thread#Plain##
Exception in application start or stop on remote node [EXCEPTION]
com.sap.engine.services.deploy.server.utils.DSRemoteException: ASJ.dpl_ds.006153 Error occurred while starting application [sap.com/tc~smd~agent~application~runtime]: It is not started successfully on server nodes [12852450].
In order to bring the server in consistent state stop operation will be performed.
Error occurred on server 12852450 during startApp of sap.com/tc~smd~agent~application~runtime : com.sap.engine.services.deploy.exceptions.ServerDeploymentException: Clusterwide exception: [server ID 12852450:com.sap.engine.services.deploy.exceptions.ServerDeploymentException: Application sap.com/tc~smd~agent~application~runtime cannot be started. Reason: it has hard reference to service tc~smd~server~service, which is not active on the server because service has failed to start. Contact component owners to

Finally if one tries to start the application 'tc~smd~server~service' using the NWA -> JAVA Applications feature, the following error is shown in the application startup:

#2.0�#2017 06 21 18:41:37:821#+00#Error#com.sap.engine.core.service630.container.ServiceRunner#
com.sap.ASJ.krn_srv.000069#SV-SMG-DIA-SRV-AGT#sap.com/tc~smd~server~service####com.sap.engine.core.service630.container.ServiceRunner#######0#Services Start Processor#Plain##
Service [tc~smd~server~service] failed to start; nested exception is:
[EXCEPTION]
java.lang.NumberFormatException: For input string: "default"
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)

Environment

SAP Solution Manager 7.20
SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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