2493862 - Follow-Up Surveys Email Notification not received

Follow-Up Surveys Email Notification are not triggering from the LMS after completing the item.

SAP SuccessFactors Learning

Settings required to trigger the Follow-Up Surveys Email Notification.

1. Set the Evaluation properly at the item level.

• Learning Activities > Item > Surveys > Follow-up Survey : Application of Learning > Select intended follow-up survey required Participants, Required for completion by, and Configuration

2. Make sure the Completion status has Followup Evaluation option enabled.

• References > Manage Users Learning > Completion Status > Select the Completion Status ID used in the item > check the Include history records with this completion status for Follow-up Survey: Surveys Assignments

3. Run the Evaluation Synchronization APM.

• System Administration > Automatic Processes > Course Feedback and Follow-Up Surveys Email Notification

NOTE: When a user has launched or completed the survey before the APM runs, the user will not get a notification. They are aware of the survey being assigned so there is no need for an additional notification.

SAP SuccessFactors Learning, Course Feedback, Follow-Up Surveys, Email Notification, Evaluation , KBA , LOD-SF-LMS-NOT , Notifications , How To