2493862 - Follow-Up Surveys Email Notification not received

Follow-Up Surveys Email Notification are not triggering from the LMS after completing the item.

SAP SuccessFactors Learning

1. User completes a course which has a follow-up survey associated

2. The email notification for completing the follow-up survey is not received by the user who has completed the course

Settings required to trigger the Follow-Up Surveys Email Notification.

1. Set the Evaluation properly at the item level.

• • Learning Activities > Item > Surveys > Follow-up Survey : Application of Learning > Select intended follow-up survey required Participants, Required for completion by, and Configuration

2. Make sure the Completion status has Follow-up Evaluation option enabled.

• • References > Manage Users Learning > Completion Status > Select the Completion Status ID used in the item > check the Include history records with this completion status for Follow-up Survey: Surveys Assignments

3. Run the Evaluation Synchronization APM.

• • System Administration > Automatic Processes > Course Feedback and Follow-Up Surveys Email Notification

NOTE 1: When a user has launched or completed the survey before the APM runs, the user will not get a notification. They are aware of the survey being assigned so there is no need for an additional notification.

NOTE 2: If the follow-up survey is attached to the item after completion has been recorded, then the user won't get the survey assigned.

Because follow-up survey assignment is evaluated only once — at the moment the completion record is written. 
The system reads the item's survey configuration as it exists at that exact instant and, if a follow-up survey is attached, creates an assignment record with a future due date.
Follow-up surveys should be attached to an item before completions are recorded. 

SAP SuccessFactors Learning, Course Feedback, Follow-Up Surveys, Email Notification, Evaluation , KBA , LOD-SF-LMS-NOT , Notifications , How To