SAP Knowledge Base Article - Preview

2494073 - Call connectivity problems after enrolling Samsung devices into Afaria.

Symptom

After enrolling Samsung devices into Afaria, one or more of the following may be experienced:

  • Some phone calls are not successful
  • Participants in a call are unable to hear anything
  • The phone is not ringing


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Environment

  • SAP Afaria Server 7.0 (All supported releases)
  • Samsung devices with different Android versions (observed on 6.0-7.1 releases)

Product

SAP Afaria 7.0

Keywords

samsung, phone, enrollment, call, ring, connection, fail, mute, afaria, tone , KBA , MOB-AFA , Afaria , Problem

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