SAP Knowledge Base Article - Preview

2494404 - Cannot send incident to SAP - Solution Manager


  • Cannot send New incident to SAP
  • SAP Collaboration 'Send to SAP' button greyed out
  • SAP Collaboration 'Send to SAP' button disabled

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager all versions


Send to SAP, PPF Actions, Partner Determination, ITSM, button greyed out, new incident, option disabled, option inactive, grayed out, greyed, disabled, Action Profile, AI_CRM_CPY_PROCTYPE, transaction type , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.