2494662 - Unable to Send Incidents to the Provider

System raises error messages when user tries to send case to the provider:

Cannot send to the provider; please update your e-mail address and/or telephone number.

1. Open Help Center.
2. Report an case.
3. Fill the content and click Direct Forward.

You can see an error message:

Cannot send to the provider; please update your e-mail address and/or telephone number.

 

You did not maintain your e-mail address and/or telephone number.

1. Go to Administrator work center.
2. Open Users, Employees subview.
3. Search and find your account, click Edit.
4. Under In-House Communication Tab, maintain the missing e-mail address and/or phone number, save.

After maintaining your e-mail address and/or phone number, you will be able to send cases to the Provider.

KBA , LOD-CRM-EMP , Employee , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions