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2494927 - SOLMAN_SETUP - Step Diagnostics Agents Authentication fails with error 'Cannot export - JAVA is not the current PSE provider!'


After perform the upgrade of a SAP Solution Manager 7.10 to release 7.20, during the SOLMAN_SETUP the step Diagnostics Agents Authentication fails with the error:

Authentication used in agent connections

Generation of the certificate for agent connections failed
Error while calling Diagnostics setup web service; check SAP Note 1822831

The details of the error shows the message:

CX_SOAP_CORE : Error when calling SOAP Runtime functions: <SOAP_FAULT xmlns:SOAP-ENV=""><faultcode>SOAP-ENV:Server</faultcode><faultstring>
Cannot export - JAVA is not the current PSE provider!
</faultstring><detail><ns2:SetupAuthenticationException xmlns:ns2=''><message> Cannot export - JAVA is not the current PSE provider!</message></ns2:SetupAuthenticationException></detail></SOAP_FAULT>

The following picture describes the error:


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Solution Manager 7.20
  • SAP Solution Manager Diagnostics


SAP Solution Manager 7.2


Connecting to SMD server failed EXCEPTION javax.naming.NoPermissionException: Exception during getInitialContext operation. Wrong security principal/credentials. [Root exception is Cannot authenticate the user.
Caused by: Handler does not support a callback. Callback is not supported. , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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