When Printing a Performance Management form to PDF, the resulting PDF is abruptly cut off after a single competency entry.
- SAP SuccessFactors Performance & Goals
Reproducing the Issue
- Add HTML code to a competency
- Launch a form that maps that competency
- Open the form
- Click on Print to PDF
- Save the PDF
- The resulting file will terminate just after that competency
<html> or </html> tags are included in the competency.
As stated in KB article 2077403, support for HTML code in the Performance Management system is very limited. Introduction of unsupported code can pose potential security risks and always have the possibility of breaking a form.
In the case of this situation, the PDF is getting broken by the extra <html> tags entered into the competency. It's helpful to remember that the data for a competency -- including its description -- gets mapped to a form. That means any HTML code also gets added.
To fix this issue, please remove <html> or </html> tags in the competency section or in the PM form's introduction sections. You will need to relaunch forms after making the necessary changes.
We also suggest that you limit HTML code usage to what's defined in KB article 2077403.
KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , LOD-SF-PM-FAM , Competencies Behaviors Families and Roles , Problem