Symptom
- Candidate completed all the steps in Onboarding, but the userId is not populated in OnboardingCandidateInfo
- Why the userId does not display in OnboardingCandidateInfo Object after candidate completed all the steps in Onboarding 1.0?
- OnboardingCandidateInfo Object is missing the userId
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login to BizX
- Admin Centeranage Data
- OnboardingCandidateInfo
- Search for candidate
- View that userId is blank
Resolution
Once you have done the basic checks:
- Check that Enable Pre-Day1 Experience for new hires is enabled in provisioning
- In Super Admin, Features, SF_Notification check the
- In Audit Trail for the candidate, validate the candidatecreate integration was done successfully
When all those checks are done:
- In Super Admin, Processes, check if there isn't an advance condition on step 2 for the candidate to skip that step
- Remove the advance condition
- The candidate needs to be on the New Employee Step for the userId to be created on the OnboardingCandidateInfo Object
Keywords
SF, success factors, on boarding, ONB, OBD , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem
Product
SAP SuccessFactors Onboarding