SAP Knowledge Base Article - Public

2495387 - UserId Not Created in OnboardingCandidateInfo Object - Onboarding 1.0


  • Candidate completed all the steps in Onboarding, but the userId is not populated in OnboardingCandidateInfo
  • Why the userId does not display in OnboardingCandidateInfo Object after candidate completed all the steps in Onboarding 1.0?
  • OnboardingCandidateInfo Object is missing the userId

    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to BizX
  2. Admin Centeranage Data
  3. OnboardingCandidateInfo
  4. Search for candidate
  5. View that userId is blank



Once you have done the basic checks:

  1. Check that Enable Pre-Day1 Experience for new hires is enabled in provisioning
  2. In Super Admin, Features, SF_Notification check the 
  3. In Audit Trail for the candidate, validate the candidatecreate integration was done successfully

When all those checks are done:

  1. In Super Admin, Processes, check if there isn't an advance condition on step 2 for the candidate to skip that step
  2. Remove the advance condition
  3. The candidate needs to be on the New Employee Step for the userId to be created on the OnboardingCandidateInfo Object



SF, success factors, on boarding, ONB, OBD , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding