2495470 - Backup using HP DataProtector fails; faulting module name libsybcomn64.dll -ASE

Symptom

Backups using the HPE DataProtector tool fail with these errors:

O.S log (Windows2012R2)

Faulting application name: ob2sybase.exe, version: 9.0.112.0, time stamp: 0xXXXXXXXX
Faulting module name: libsybcomn64.dll, version: 0.0.0.0, time stamp: 0xXXXXXXXX
Exception code: 0xc0000005
Fault offset: 0x0000000000068fd6
Faulting process id: 0xXXXX
Faulting application start time: 0xXXXXXXXX
Faulting application path: C:\Program Files\OmniBack\bin\ob2sybase.exe
Faulting module path: D:\sybase\ASE-15_0\bin\libsybcomn64.dll
Report Id: XXXXXX
Faulting package full name:
Faulting package-relative application ID:

The Backupserver errorlog doesn't show any error.

Environment

SAP Adaptive Server Enterprise (ASE)
Microsoft Windows

Product

SAP Adaptive Server Enterprise 12.5 ; SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 15.7 Cluster Edition ; SAP Adaptive Server Enterprise 16.0 ; Sybase Adaptive Server Enterprise 12.5 ; Sybase Adaptive Server Enterprise 15.0 ; Sybase Adaptive Server Enterprise 15.5 ; Sybase Adaptive Server Enterprise Cluster Edition 15.0 ; Sybase Adaptive Server Enterprise Cluster Edition 15.5 ; Sybase Adaptive Server Enterprise Cluster Edition 15.7

Keywords

sybase, backup, dump, dataprotector , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Problem

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