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2495901 - Failed to Upload Archives with "An internal error occurred"


When you upload files to HANA Application Lifecycle Management, it fails with an internal error.


In xsengine trace, you could see the error messages like below:

[000000]{-1}[-1/-1] 2000-00-00 00:00:00.000000 e xsa:sap.hana.xs. sap.hana.xs.lm.xsts:utils.xsjslib(00176) : An internal error occurred:Service Failed. ReferenceError: product is not defined

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP HANA Database 1.0
  • SAP HANA Database 2.0


SAP HANA, platform edition all versions


HANA Application Lifycycle Management, Delivery Unit, HANA_XS_LM, xsa:sap.hana.xs, sap.hana.xs.lm.xsts:utils.xsjslib, Install and Update SAP HANA Products and Software Components, Error: Service Failed. Error: No result available, Failed to Upload Archives , KBA , HAN-LM-APP , SAP HANA Application Lifecycle Management , HAN-DB , SAP HANA Database , Problem

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