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2496216 - Error starting SUM tool

Symptom

You get an error related to user groups when starting the SUM tool

> ./STARTUP confighostagent <SID>

                                                                                                  
  **** Checking path translation for independent ASP assuming SID is <SID>                                                         
  **** Non standard SUM directory /usr/sap/SUM detected                                                                         
  **** HOST detected as <ABCDEFG>.COM                                                                       
  **** The root directory to SUM is /usr/sap/SUM                                                                                
  **** The SUM has been extracted outside of an SAP system at /usr/sap/SUM                                                      
  **** SID parameter <SID> as points to a valid SAP system                                                                        
  **** Use SID parameter <SID> for further processing                                                                             
  **** The saphostagent command would be /usr/sap/SUM/sdt/exe/SLProtocol.sh                                                     
  **** Set qsecofr:r3group as owner of /usr/sap/hostctrl/exe/operations.d and /usr/sap/hostctrl/exe/descriptors.d                
  chown: r3group is an unknown groupname                                                                                       
  **** ERROR when setting qsecofr:r3group as owner of /usr/sap/hostctrl/exe/operations.d and /usr/sap/hostctrl/exe/descriptors.d
  **** Aborting!


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Environment

SAP on IBM i

Software Update Manager

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

SUM, Hostagent error , KBA , BC-INS-AS4 , Installation and Upgrade AS/400 , BC-OP-AS4 , IBM AS/400 , BC-DB-DB4 , DB2 for AS/400 , BC-CCM-HAG , Host Agent , BC-UPG-PRP , Upgrade Preparation , Problem

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