SAP Knowledge Base Article - Public

2496309 - Manager Column says 'No Manager' in Search Results

Symptom

In 'Rehire Inactive Employee' the Manager column is populated with a Managers name, when you search for a specific employee, the manager column for that employee will show as 'No Manager'.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Reproducing the Issue

  1. Navigate to "Rehire Inactive Employee"
  2. Notice 'Manager Column' is populated with data
    Rep.2.JPG
  3. Search for a user (In my example I use Olivia Lee) > Notice 'No Manager' is populated in the 'Manager' Column
    Rep.3.JPG

Cause

  • The full list will give you the most recent historical data for each user
  • When you use the search functionality, the system populates each field based on current data associated with the user you are searching for.

Resolution

This is by design. Due to the fact that the user is inactive in the system, they currently have no manager to display in the manager column.

Keywords

Success Factors , SF , EC , previous , teminated emp , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions