Symptom
When Auto login is enabled, the login button stays in the state In Progress forever and is grey-ed out.
Cause
The Logon Request will never reach the authentication server as there is one already in the queue and it will stay in Status In Process.
Resolution
The following options can be used to resolve this issue.
[1] Increase AutologonTimer value
In the registry, navigate to the following key. HKEY_CURRENT_USER\SOFTWARE\SAP\Business ByDesign FrontEnd\CD\ClientConfig
Now modify the String value AutologonTimer. If the value does not exist, you need to create the same. By default, the value is 20000. The value is maintained in millseconds and the default value corresponds to 20 seconds.
While modifying, increase the timer value to 30000 or in some cases to 60000. Note, that this value is also applied in all cases and hence the add-in features may not be available for the time specified in the timer after launching Outlook.
[2] Disable Auto login
If the login button is always in the state In Progress, you can disable auto login using the following steps.
In the registry, navigate to the following key. HKEY_CURRENT_USER\SOFTWARE\SAP\Business ByDesign FrontEnd\CD\ClientConfig
Delete all values related to auto login. These are listed below.
•Autologon
•AutologonTimer
•CertLogon
•LoginDetails
•SSOLogon
Restart Outlook after deleting these values.
Keywords
KBA , SRD-CC-FED , Feeds , How To