Symptom
The SAP Cloud Connector cannot connect to SAP Cloud Platform, similar to the following message appears in the SAP Cloud Connector Administration UI:
500 Host ap1.hana.ondemand.com unknown (check your network and proxy settings)
The SAP Cloud Connector log file (<scc>/log/ljs_trace.log) contains the following exception:
Caused by: java.net.UnknownHostException: connectivitycertsigning.ap1.hana.ondemand.com: Name or service not known
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$3.lookupAllHostAddr(InetAddress.java:971)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1366)
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Environment
SAP Cloud Connector
Product
Keywords
Cloud Connector; connect; UnknownHostException; connectivitycertsigning , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , How To
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