SAP Knowledge Base Article - Preview

2497642 - Tomcat does not start post BI 4.2 upgrade


  • Tomcat does not start after performing a BI Upgrade where the bundled Tomcat version gets updated from Tomcat 7 to Tomcat 8
  • The below error is observed in the Tomcat's stderr.log

    "org.apache.catalina.startup.Catalina load
    WARNING: Catalina.start using conf/server.xml: Error at (27, 66) : org.apache.catalina.core.JasperListener

    org.apache.catalina.startup.Catalina start
    SEVERE: Cannot start server. Server instance is not configured"

    SEVERE: Protocol handler instantiation failed
    java.lang.ClassNotFoundException: org.apache.catalina.core.JasperListener



  • SAP BusinessObjects BI Platform 4.1 SP09+
  • SAP BusinessObjects BI Platform 4.2 SPx
  • Microsoft Windows Server
  • Tomcat 8 


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


org.apache.catalina.core.JasperListener, tomcat does not start, BI 4.2, Tomcat 8, server.xml , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.