SAP Knowledge Base Article - Public

2497836 - Remove IT contact from Service Control Center

Symptom

Removing IT Contact from Service Control Center.

Environment

  • SAP Cloud for Customer 
  • SAP Business ByDesign

Resolution

IT contact changes can only be done by administrators/ key users.

To remove an IT contact from the Service Control Center please follow below steps:

  1. Go to the Service Control Center work center
  2. Go to the Contact Details view
  3. Select Active Contacts
  4. Select the contact which you want to remove
  5. Click 'Remove assigned contact'.

Note: users who are assigned to the service control center can do the changes with respect to IT contact or other mentioned contacts in the Service control center.

Below screenshot will help you to understand above steps. IT contact.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Keywords

IT contacts, Remove IT contacts, Remove contact assignments, contact details. , KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions