2497836 - How to Remove IT contact from Service Control Center

Removing IT Contact from Service Control Center.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Business ByDesign
• SAP Cloud for Customer

1. Go to the Service Control Center work center
2. Go to the Contact Details view
3. Select Active Contacts
4. Contact which you want to remove.

An IT contact was created incorrectly or is no longer needed, requiring removal to maintain accurate records

IT contact changes can only be done by administrators/ key users.

To remove an IT contact from the Service Control Center please follow below steps:

1. Go to the Service Control Center work center
2. Go to the Contact Details view
3. Select Active Contacts
4. Select the contact which you want to remove
5. Select 'Remove assigned contact'.

Note: users who are assigned to the service control center can do the changes with respect to IT contact or other mentioned contacts in the Service control center.

Below screenshot will help you to understand above steps. 

IT contacts, Remove IT contacts, Remove contact assignments, contact details. , KBA , LOD-CRM-ADM , Administration UI , SRD-CC-CI-CCS , ByD Service Control Center , How To

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions