SAP Knowledge Base Article - Public

2497972 - Unable to Rehire Purged User in EC DRTM


We have a requirement where the purged user (userid reuse) needs to be hired. While we are trying to send the employee data (purged user in SuccessFactors system)with same userid, we are encountering a issue which states "user purged cannot be hired with same id".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors  Employee Central - Data Retention Management


Go to admin center and open "Data Management" tool.

admin center data management.PNG


Now click on button "User Permanent Purge"

User Permanent purge button.PNG

Now download example file and import the userid which you want to permanently purge and reuse in system.

download example file and import.PNG

FAQ - Additional Information

Q) What to do before purging EC user?


  • Customer / Consultant. Terminate the user Via MSS (UI) or 2511979 - Employee Central: How do I Terminate employees via Import?
    • Manager only from Via Take action - MSS
  • Download UDF “Admin Center --> Employee Export” and verify that Terminate user has been set to inactive

Q) Purge order?

A)Purge order  2088065 (Soft Purge)  then hard or permanent  purge 2392076 (Hard Purge)

Q) How Can Re-activate a purged user?

A) Only Soft purge user can be reactivate: 2392094 - Re-activate a purged user via employee import feature

Q) Where can I get Guide?

A) GUIDE: Setting Up and Using Data Protection and Privacy

 2657326 - Data Retention Time Management: Person and Employment Purge Object FAQ

See Also

  • 2179378 - Unable to purge inactive user - status is failed
  • 2088065 - Data Retention Management - Purge Data - Platform
  • 2392076 - User Permanent Purge Feature
  • 2585473 - ##### Belongs to EC Data Thus Can't Be Purged / There is data for this user in Employee Central (EC)


Reuse purged user ID, Data Retention Management, purge, soft, permanent , resuer, hard , KBA , data retention management , reuse purged userid , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-PSI , Product Security Inquiries , How To


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