2498397 - Error: 'Cancel not Possible; Down Payment Request Assigned to Supplier invoice'

Not able to cancel a DownPayment request due to the error message 'Cancel not possible; down payment request assigned to supplier invoice XXX'.

(XXX represents the supplier invoice ID).

SAP Business ByDesign

1. Go to the Payables work center.
2. Go to the Suppliers view and navigate to the Supplier Accounts subview.
3. Search for the Account XYZ.
4. Click View.
5. In the Trade Payables Tab, select the Invoices/Payments sub-tab.
6. Show Open Items.
7. Open the Down Payment ABC (ABC represents the Down Payment ID).
8. Click View All.
9. Press Cancel Document.

Or

1. Go to the Supplier Invoice work center and here to the Invoices and Credit Memos view.
2. Show All Invoices.
3. Search for the Invoice XXX.
4. You see that the Status of the Invoice is Paid.
5. Click View All.
6. Under the General Tab go to the Payment Information.
7. Select the Down Payment subview.
8. You see the Down Payment ID ABC.
9. Double-click the Down Payment ID.
10. Click View All.
11. Press Cancel Document.

Error message is displayed: 'Cancel not possible; down payment request assigned to Supplier Invoice XXX'.

The Down payment Request ABC is already consumed with the Supplier Invoice XXX.

You can check as follows:

1. In the Supplier Invoicing Work Center go to the Invoices and Credit Memos view.
2. Show All Invoices.
3. Search for the Invoice XXX.
4. You see that the Status of the Invoice is Paid.
5. Click View All.
6. In the General Tab go to the Payment Information.
7. Select the Down Payment subview.
8. You can see that the Down Payment ABC is assigned to this Invoice. The Invoice is already in Paid Status.

When the Supplier Invoice is in Paid Status, it is not possible to remove the references from the Invoice. If you want to cancel the DownPayment Request ABC, the corresponding Payments in the Supplier Invoice XXX has to be reversed first.

Once the Payments are reversed, the invoice status will be back to Posted. Now you can cancel the Supplier invoice and then the down payment would be automatically  Open again to be used in new invoices or  for cancelling the downpayment request.

1889180 - How to Cancel Down Payment Request

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