2498409 - Finish Work Not Change Assignment Status

When you click on Finish Work on Service Ticket, the Assignment status does not change accordingly.

1. Logon with technician credentials;
2. Go to Service work center;
3. Go to Tickets view;
4. Search for Ticket ID 123 (123 represents the ID of the Ticket) and open it;
5. Go to Service and Repair facet;
6. Under Items section, select any item and click on button Assign To and then select Me;
7. Then click on Finish Work button;
8. Now do the logon with administrator credentials;
9. Go to Resource Scheduler work center;
10. Go to Assignments view;
11. Search for Assignment ID 456 (456 represents the ID of the Assignment);
12. Please notice that the Assignment status remains Open.

As of the current release, Assignment status and Service Ticket status are independent.

This is the expected system behavior.

Assignment status and Service Ticket status should be managed separately.

You can close the assignment by doing the following workaround:

1. Go to Resource Scheduler work center;
2. Go to Assignments view;
3. Search for Assignment ID 456 and open it;
4. Click on Edit button;
5. On Status dropdown select the desired status;
6. Click on Save button.

KBA , SRD-CC-FED , Feeds , How To

SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711