SAP Knowledge Base Article - Public

2498474 - User submits an External Request. Validation error is generated.


A Learning user is unable to successfully make an External Request. The following validation error is generated: The External Submission Default Process ID is not defined. Please contact your Administrator

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Learning

Reproducing the Issue

In the Learning user side, select the Links tile and then:

  1. External Requests >
  2. New Request >
  3. The validation error appears.

External request error.png


The error is due to the Approval Process settings, not configured with any value.


To fix it, in the Learning admin side, click:

  1. System Admin >
  2. Configuration >
  3. Global Variables >
  4. Approval Process Settings >


       5. Select the desired approval processes >
       6. Apply Changes.

See Also

2327231 - FAQ: what is the external request form?


external, request, approval, process, validation, error, submission, default, id, global, variables , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-EXT , Sites and External Users , Problem


SAP SuccessFactors Learning all versions