SAP Knowledge Base Article - Preview

2498550 - EEM script fails with an HTTP 401 error after a Solution Manager update/upgrade - Solution Manager 7.1/7.2


After the LM-Service is upgraded, EEM scripts are failing with authentication messages:

  • HTTP return code is 401 e.g. "Error HTTP status code 401 for message"
  • AND the script complains for “Missing or incomplete credentials” with the “Negotiate” scheme e.g.: "Error Missing or incomplete credentials. Scheme=Negotiate Host=<hostname>"
  • Missing or incomplete Credentials

 EEM failed.jpg



  • Solution Manager 7.1
    • LM-Service SP12 Patch 8 (or higher)
    • LM-Service SP13 Patch 5 (or higher)
    • LM-Service SP14 Patch 4 (or higher)
  • Solution Manager 7.2
    • SP03 or higher
  • Enduser Expierence Monitoring / User Expierence Monitoring
  • NTLM authentication



SAP Solution Manager 7.1


KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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