2498809 - SAP CRM Rich Text Editor - Guided Answers

The following Guided Answers decision tree will assist you with issues regarding to Rich Text Editor.

Issues investigated in this decision tree are:

• Editor is not loading correctly.
• TinyMCE is not being loaded after upgrade to EhP4 is implemented
• Old Editor Buttons are shown.
• Rich Text Editor is loaded for English Language but not for other Languages.
• Default Font & Font Size is not considered.
• Font type & Font size is not considered on Reply / Forward of an E-Mail.
• Additional Space is encountered when copy pasting text in Rich Text Editor.
• Paste formatting popup is not coming up.
• Paste button is not working in Google Chrome.
• Pasting of images from clipboard does not work in rich text editor.
• Cursor position is wrong when opening an email
• Cursor is going to wrong place
• Cursor is losing focus in RTE Editor
• Extra spaces in the Rich Text Editor.
• Double line spacing in outbound mail.
• TinyMCE adds extra lines in the editor when you click outside the editor.
• Automatic Bullets and Numbering function fails in Rich Text Editor.
• Numeration, Bullet Point & Indent Function do not work correctly in Rich Text Editor.
• Inbound Mails are not displaying correctly when email contains numbers or bullets.
• Bullets appears in the mail editor with codes.
• It is not possible to select text after insertion of Standard Response.
• Upon replying to the mail, user can't select text in the mail using cursor after they mark standard response to be inserted to the mail.
• Selection and other functionalities not working when language is changed.
• After making changes in the editor, when saved or cancelled, the text on the page cannot be selected.
• Text selection is in display or read-only mode.

Errors investigated in the decision tree:

• When trying to implement SAP Note 2117779 - WebUI Text Editor Enhancements with TinyMCE - Part 2, syntax error occurs in CL_THTMLBX_RT_EDITOR_MCE.
• New creation impossible error when implementing SAP Note 2330357
• Unable to mark SAP Note 2330357 as completely implemented

• SAP enhancement package 2 for SAP CRM 7.0  
• SAP enhancement package 3 for SAP CRM 7.0  
• SAP enhancement package 4 for SAP CRM 7.0 
• SAP enhancement package for SAP CRM, version for SAP HANA
• SAP Solution Manager 

SAP: CRM; WebUI; webui; WEBCUIF; rich; text; editor; rte; tinymce; TinyMCE; Guided; Answer; email; Email; E-Mail; new; , KBA , CA-WUI-BTF , Text Editor , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , Problem