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2498809 - SAP CRM Rich Text Editor - Guided Answers


The following Guided Answers decision tree will assist you with issues regarding to Rich Text Editor.

Issues investigated in this decision tree are:

  • Editor is not loading correctly.
  • TinyMCE is not being loaded after upgrade to EhP4 is implemented
  • Old Editor Buttons are shown.
  • Rich Text Editor is loaded for English Language but not for other Languages.
  • Default Font & Font Size is not considered.
  • Font type & Font size is not considered on Reply / Forward of an E-Mail.
  • Additional Space is encountered when copy pasting text in Rich Text Editor.
  • Paste formatting popup is not coming up.
  • Paste button is not working in Google Chrome.
  • Pasting of images from clipboard does not work in rich text editor.
  • Cursor position is wrong when opening an email
  • Cursor is going to wrong place
  • Cursor is losing focus in RTE Editor
  • Extra spaces in the Rich Text Editor.
  • Double line spacing in outbound mail.
  • TinyMCE adds extra lines in the editor when you click outside the editor.
  • Automatic Bullets and Numbering function fails in Rich Text Editor.
  • Numeration, Bullet Point & Indent Function do not work correctly in Rich Text Editor.
  • Inbound Mails are not displaying correctly when email contains numbers or bullets.
  • Bullets appears in the mail editor with codes.
  • It is not possible to select text after insertion of Standard Response.
  • Upon replying to the mail, user can't select text in the mail using cursor after they mark standard response to be inserted to the mail.
  • Selection and other functionalities not working when language is changed.
  • After making changes in the editor, when saved or cancelled, the text on the page cannot be selected.
  • Text selection is in display or read-only mode.

Errors investigated in the decision tree:

  • When trying to implement SAP Note 2117779 - WebUI Text Editor Enhancements with TinyMCE - Part 2, syntax error occurs in CL_THTMLBX_RT_EDITOR_MCE.
  • New creation impossible error when implementing SAP Note 2330357
  • Unable to mark SAP Note 2330357 as completely implemented



  • SAP enhancement package 2 for SAP CRM 7.0  
  • SAP enhancement package 3 for SAP CRM 7.0  
  • SAP enhancement package 4 for SAP CRM 7.0 
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager 


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


SAP: CRM; WebUI; webui; WEBCUIF; rich; text; editor; rte; tinymce; TinyMCE; Guided; Answer; email; Email; E-Mail; new; , KBA , CA-WUI-BTF , Text Editor , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , Problem

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