SAP Knowledge Base Article - Preview

2499420 - Drag and drop from Outlook into attachment assignment block does not work

Symptom

When trying to drop message or file from Outlook to Attachments field, the system issues an error "Could not determine the new attachment".

Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

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Environment

  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

SAP; CRM; WebUI; drag; drop; microsoft; attachment; outlook; , KBA , number: 005 , message type: e , message_source: application , gs_cm005 , id: gs_cm , CA-WUI-UI , User Interface , CRM-BF-COM , Content Management , Problem

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